There are pitfalls you need to avoid when selling on eBay. I've been asked many times if the eBay customer is always right. It depends what you want to hear but I will tell you now that the answer is definitely yes.
If you are a kind of a person who likes arguing with people then this is a wrong business for you. You get this wrong and your business is killed. Power sellers get to the top because they treat buyers well. To succeed in this business, you need to go out of your way to make customers happy. Other than this, forget it.
If the buyer sends you an email that the items ordered haven't arrived. Send a kind and polite message asking him to wait for a couple more days to see if they are still stuck somewhere. Make sure to keep in touch until the problem is sorted out. All you want is to avoid any negative feed back which can cost you lot of money in the long run. When the items are really lost on the way and didn't reach the buyer, offer a refund or replacement. Any customer will be happy if you show that you understand. You may think that you are losing money by offering a refund but it's worth every penny.
Sometimes, the buyer will say that the description doesn't match the item. Don't defend yourself even if you know that you are right. Explain clearly or refund the buyer. The best way in all this is to handle complaints before they even occur. How do you do that? Ask your customers in advance if they have any complaints before they can take their complaints to eBay. Send a follow up email to see if everything is fine.
It is these simple steps that when followed can save your business. If you want to take your selling on eBay to a high level, check one of the best information that has made many people a lot of money already.
If you are a kind of a person who likes arguing with people then this is a wrong business for you. You get this wrong and your business is killed. Power sellers get to the top because they treat buyers well. To succeed in this business, you need to go out of your way to make customers happy. Other than this, forget it.
If the buyer sends you an email that the items ordered haven't arrived. Send a kind and polite message asking him to wait for a couple more days to see if they are still stuck somewhere. Make sure to keep in touch until the problem is sorted out. All you want is to avoid any negative feed back which can cost you lot of money in the long run. When the items are really lost on the way and didn't reach the buyer, offer a refund or replacement. Any customer will be happy if you show that you understand. You may think that you are losing money by offering a refund but it's worth every penny.
Sometimes, the buyer will say that the description doesn't match the item. Don't defend yourself even if you know that you are right. Explain clearly or refund the buyer. The best way in all this is to handle complaints before they even occur. How do you do that? Ask your customers in advance if they have any complaints before they can take their complaints to eBay. Send a follow up email to see if everything is fine.
It is these simple steps that when followed can save your business. If you want to take your selling on eBay to a high level, check one of the best information that has made many people a lot of money already.
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